Bill Payment Relief, Free Internet, and Many Other Support Resources

Many have been impacted by the recent events so companies are doing there best to give consumers a little relief. I would still check because things can change at anytime, but many have agreed to waive late fees. This will be updated as I learn more. Here is a list of companies:

Internet & Tele-Communications

AT&T

Not terminate the service of any wireless, home phone or broadband residential or small business customer because of their inability to pay their bill due to disruptions caused by the coronavirus pandemic.

Waive any late payment fees that any wireless, home phone or broadband residential or small business customer may incur because of economic hardship related to the coronavirus pandemic.

Keep our public Wi-Fi hotspots open for any American who needs them.

If you are unable to pay your bill, AT&T askes that customers call 800-288-2020.

T-Mobile

  • Offering free international calling for all T-Mobile and Metro by T-Mobile customers to level 3 impacted countries

  • All current T-Mobile and Metro by T-Mobile customers who have plans with data will have unlimited smartphone data for the next 60 days (excluding roaming).

  • Providing T-Mobile and Metro by T-Mobile customers an additional 20GB of mobile hotspot / tethering service for the next 60 days – coming soon.

  • Working with our Lifeline partners to provide customers extra free data up to 5GB of data per month over the next two months.

  • Increasing the data allowance for free to schools and students using our EmpowerED digital learning programs to ensure each participant has access to at least 20GB of data per month for the next 60 days.

Verizon Wireless

  • The company will not terminate service to any residential or small business customers because of their inability to pay their bills due to disruptions caused by the coronavirus.

  • Verizon offers its customers a variety of wireless and home broadband plans, as well as a suite of global IP-network services. Verizon does not have data caps on its Fios home, 5G Home and DSL home broadband services, or on its wireline business broadband services. Most of the company’s wireless customers are on unlimited wireless plans. Customers who are not are encouraged to connect to Wi-Fi hotspots whenever available. Wi-Fi connections do not count against a customer’s data usage.

  • The company is pledging to use the power of connectivity now to help keep the nation’s economy moving forward. Equally important, it’s focused on the future, beyond this current crisis, as reflected in Verizon’s announcement yesterday that the company is increasing its capital investment guidance from $17 to $18 billion to $17.5 to $18.5 billion in 2020.

Sprint

  • Not terminating service if they are unable to pay their Sprint bill because of the coronavirus, and

  • Waiving late fees incurred because of economic circumstances related to the pandemic.

  • Customers with metered data plans will receive unlimited data per month for 60 days (a minimum of two bill cycles) at no extra cost.

  • We will provide customers with an additional 20GB of mobile hotspot data per month for 60 days (a minimum of two bill cycles) at no extra cost.

  • Customers with mobile hotspot-capable handsets who don’t have mobile hotspot today will now get 20GB as well per month for 60 days (a minimum of two bill cycles) at no extra cost.

Charter-Spectrum

  • Free access to broadband and WiFi services to households with students who do not already have the services.

  • Free broadband and WiFi access will be available for 60 days to households with students from Kindergarten to college who do not already have a Spectrum broadband subscription at any service level up to 100 Mbps.

To enroll in the service you can call 1-844-488-8395, the company says it will waive installation fees for student households.

Comcast

Two substantial program enhancements to help these families deal with this crisis.

  • We will make it even easier for low-income families who live in a Comcast service area to sign up by offering new customers 60 days of complimentary Internet Essentials service, which is normally available to all qualified low-income households for $9.95/month.

  • Also, we are increasing Internet speeds for the Internet Essentials service from 15/2 Mbps to 25/3 Mbps for all new and existing customers, which will be the speed of the service going forward. In this way, we will ensure that Internet Essentials customers will be able to use their Internet service for all their increased needs as a result of this health crisis.

To sign up, applicants can simply visit www.internetessentials.com. The accessible website also includes the option to video chat with customer service agents in American Sign Language. There are also two dedicated phone numbers 1-855-846-8376 for English and 1-855-765-6995 for Spanish.

Credit Cards

Apple

Apple notified its Apple Card customers via email that any cardholder seeking assistance may enroll in a Customer Assistance Program, allowing them to skip March payments without accruing additional interest charges on their balances.

Capital One

Cardholders are encouraged to use digital tools online and via the Capital One mobile app for account management. Customers impacted financially by the virus should contact Capital One to discuss and work out an individual solution.

Chase

Account holders who have been affected by COVID-19 should call the number on the back of their credit card or on their monthly statement. As a precaution against potential scams, the issuer also advises that, if someone from Chase reaches out to you, they will not ask for confidential information such as your name, password, PIN or other account information.

Citi

Eligible CITI credit cardholders may make use of “always on” assistance programs, which include credit line increases and collection forbearance options.

Discover

Discover “will be extending relief to qualified customers who are experiencing financial difficulty caused by the spread of the COVID-19 according to a statement. “Discover customers may receive assistance that can include support related to payment timing, fees and late payments.”

U.S. Bank

U.S. Bank advises customers who have been impacted by COVID-19 to reach out by calling 888-287-7817 to discuss individual solutions.

Wells Fargo

Wells Fargo customers experiencing hardship related to COVID-19 and in need of assistance are encouraged to call 1-800-219-9739 to speak with a trained specialist about available options.

For Banks & Mortgage Providers:

Visit: https://www.forbes.com/sites/advisor/2020/03/12/list-of-banks-offering-relief-to-customers-affected-by-coronavirus/#954c3f3ee3d1

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13 thoughts on “Bill Payment Relief, Free Internet, and Many Other Support Resources

  1. I love that businesses are helping people during this time. Things are going to get hard out there, especially since people aren’t able to go to work.

    Like

  2. I have been encouraged lately by all the different ways people are supporting each other. Including this list of big companies out there and how they’re helping their customers.

    Like

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